Frequently Asked Questions

Orders & Payment

Simply add your chosen product to your cart and proceed to checkout.

If you would rather order through WhatsApp, our team will be happy to assist you.

We currently accept:

Cash on Delivery (where available)
Bank Transfer

For bank transfer orders, your order is confirmed once payment has been received and verified.

Yes.

If you need help choosing a product, confirming availability or placing an order, simply message us on WhatsApp and our team will guide you through the process.

Yes.

After placing your order, you'll receive an order confirmation using the contact details provided during checkout. Our team may also contact you to verify your order before dispatch.

Products

We photograph every product as accurately as possible.

However, colours and finishes may appear slightly different depending on your screen, lighting conditions, and the natural variation of materials.

If you're based in Lahore, we always recommend visiting our showroom before making your final decision. Photographs tell part of the story. Seeing a piece in person tells the rest.

For selected lamps, yes.

If you're looking for a different shade colour, fabric or style, contact us on WhatsApp and we'll let you know the available options.

We provide measurements as accurately as possible.

Minor variations may occur in products featuring handmade or individually finished components. We recommend reviewing the dimensions carefully before placing your order.

Absolutely.

Send us a photograph of your space along with any relevant measurements, and we'll be happy to help you decide which size is likely to work best.

Availability

Not yet.

We're continuously adding new products to our online store. If you're looking for something you can't find on the website, simply contact us on WhatsApp. There's a good chance we have something suitable in our showroom.

Products are generally not reserved without payment.

For selected high-value pieces, our team may be able to hold an item for a short period once payment arrangements have been confirmed.

Delivery

Yes.

We deliver to cities across Pakistan through trusted courier partners.

Typical delivery times are:

Lahore: Same day to 5 working days
Outside Lahore: 5–7 working days

Remote locations and public holidays may require additional time.

Delivery charges depend on the product and delivery location.

The applicable shipping cost will be shown during checkout or confirmed by our team before dispatch.

We'll always do our best to accommodate your preferred delivery date.

While we cannot guarantee exact delivery times, we'll work with you wherever possible.

Yes.

If you'd prefer to collect your order yourself, simply contact us beforehand so we can ensure it's prepared and ready for pickup.

Returns & Exchanges

Returns and exchanges are handled in accordance with our Returns & Exchange Policy.

We encourage customers to review product photographs, specifications and dimensions carefully before placing an order.

Please inspect your order as soon as it's delivered.

If you notice any damage, contact us immediately with clear photographs and, where possible, an unpacking video. This helps us assess the issue quickly and provide the most appropriate solution.

Lighting, furniture, wall colours and surrounding décor all influence how a product appears in a space.

If you're based in Lahore and are unsure about a particular piece, we encourage you to visit our showroom before making your purchase. Seeing a product in person is often the best way to know whether it's right for your home.

Showroom

Our showroom is located in Gulberg, Lahore.

You'll find our full address, opening hours, and contact details on our Contact Us page.

Not always.

Some products may be in storage, recently sold or available exclusively online. If you're travelling specifically to see a particular item, it's best to contact us first.

After-Sales Support

Absolutely.

Whether you need help with bulb recommendations, fitting, care instructions or general guidance, our team is always happy to assist.

Depending on the product and the nature of the issue, repair or restoration may be possible.

Simply send us photographs on WhatsApp and we'll advise you on the available options.

Trade & Interior Projects

Yes.

For decades, Bajwas has supplied lighting and décor for homes, hotels, interior designers, commercial spaces and institutions across Pakistan.

If you're working on a project, we'd be delighted to hear from you.

Still Have a Question?

we're always happy to help.

Whether you need advice on choosing the right product, checking availability or placing an order, simply get in touch.

Contact us on WhatsApp or visit our showroom in Lahore.

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