Refund policy

We want you to shop with confidence. Every order is carefully inspected and securely packed before it leaves our showroom. If something isn't quite right when your order arrives, we'll do our best to make it right.

Returns & Exchanges

We gladly assist with returns or exchanges if:

Your item arrived damaged during delivery.
You received the wrong product.
Your item has a manufacturing defect.
The product received is materially different from what you ordered.

To help us resolve the issue quickly, please contact us within 24 hours of delivery.

How to Request a Return or Exchange

Please send us:

Your order number.
Clear photographs of the item.
Close-up photographs of the issue.

If available, we also recommend sharing an unboxing video, particularly for fragile items like lamps, as it helps us investigate delivery-related damage more quickly.

Return Conditions

Approved returns must:

Be unused and uninstalled.
Include the original packaging.
Include all accessories, fittings and components supplied with the product.
Be returned in the same condition in which they were received.

Returns sent without prior approval may not be accepted.

Items That Cannot Be Returned

We are unable to accept returns or exchanges for:

Change of mind.
Incorrect product selection.
Orders where measurements were not checked before purchase.
Products damaged through misuse, improper installation or mishandling.
Custom-made or personalised items.

Many of our products feature natural materials and hand-finished details. Small variations in colour, texture, wood grain, patina, glaze or finish are part of their character and are not considered manufacturing defects.

Colour & Finish

We do our best to represent every product as accurately as possible.

However, colours and finishes may appear slightly different depending on your screen, lighting conditions and photography. We also recommend checking the listed dimensions before placing your order, as photographs can affect perceived size.

These natural differences do not qualify for a return or exchange.

A Note on Choosing the Right Piece

Photographs can sometimes have the unintended effect of making a product appear larger, smaller, lighter or darker than it feels in person. While we work hard to represent every piece as accurately as possible, screen settings, photography and room lighting can all influence how a product appears.

If you're based in Lahore and would like complete peace of mind before making your purchase, we'd love to welcome you to our showroom. It's the best way to experience the true scale, finish and character of a piece before taking it home.

For customers shopping from elsewhere in Pakistan, we provide detailed dimensions, multiple photographs and product descriptions to help you make an informed decision.

Our Resolution Process

Once we receive your request, our team will review the information provided.

Depending on the nature of the issue, we may:

Replace the affected component.
Exchange the product.
Repair the item where appropriate.
Issue a refund where applicable.

The most suitable solution will depend on the nature of the issue and the condition of the returned item.

Return Shipping

If your return is approved because the item arrived damaged, defective or incorrect, Bajwas Interior Decorators will arrange or cover the approved return shipping.

If a return is approved for any other exceptional reason, the customer may be responsible for the collection and re-delivery charges.